Returns & Refunds
Returns & Refunds
We stand by the integrity of our products 100%. If you have any questions
or concerns, please contact us with photos and we can help you troubleshoot,
replace your product*, or refund you for it.
➡ To request a replacement, return, or refund, please fill out this form.
Order Returns
If you ordered the wrong product or no longer need or want it, you are
welcome to return it to us unused within 30 days of receipt. We just ask
that you pay for shipping.
➡ To request a return, please fill out this form.
Modify or Cancel Order
Please note, most orders are fulfilled the same day. Once an order is
placed, we may not be able to accommodate changes. We encourage you to review
your order carefully before completing your purchase.
If you need to modify your order, please use the live chat feature on our
website. Outside of our live chat hours, please use the form below. Please be
aware that we can't guarantee changes to your order after it has been packed by
our team.
➡ To change or cancel an order, please fill out this form.
Still Need Assistance?
There are three ways to contact our customer care team — via email,
on-site chat, and phone.
➡ Use our on-site chat feature (bottom right corner)
➡ Send an email to info@myceliumenterprises.com
➡ Call (657) 251-0016 and leave a message
*Please review our replacement policy here.